Returns & Exchanges
At Riversol, we want you to be completely satisfied with your skincare journey. If you are not happy with your results, we offer a 60-day money-back guarantee on all full-sized products.
Initiate Your Return
Contact our customer care team via email or phone within 60 days of your purchase to request a Return Authorization number.
Prepare the Package
Securely pack the items in their original packaging, ensuring the Return Authorization number is clearly marked on the outside of the box.
Ship to Riversol
Drop off your package at any authorized shipping carrier; we recommend using a trackable service to ensure safe delivery to our warehouse.
Receive Your Refund
Once our team receives and inspects the returned items, we will process a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing