Frequently Asked Questions
Everything you need to know about our dermatologist-developed skincare.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within North America. Expedited shipping options are available at checkout if you need your products sooner.
What is your return policy?
We offer a 60-day satisfaction guarantee. If you are not completely happy with your results, contact our support team for a full refund, no questions asked.
Are Riversol products safe for sensitive skin?
Yes, our products are specifically formulated by dermatologists for sensitive skin. They are hypoallergenic, fragrance-free, and paraben-free.
Do you test your products on animals?
No, Riversol is proudly cruelty-free. We do not conduct animal testing on any of our ingredients or finished products.
Can I track my shipment?
Once your order is processed, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.